Article 1: Resolution Mechanism
All complaints from customers will be resolved based on negotiation. If both parties cannot reach a mutual agreement, either party has the right to submit the case to the competent state authority for settlement.
In the event that the issue arises due to an error by Allasiaconnect.com, we will immediately take the necessary actions to ensure customer rights and benefits.
Article 2: Methods for Submitting Complaints
- Method 1
- Call our hotline: 0902 971 279
- Method 2
- Send an email to: cass@allasiaconnect.com
- Method 3
- Visit directly at: 6th Floor, Me Linh Point Building, No. 2 Ngo Duc Ke Street, Saigon Ward, Ho Chi Minh City
Article 3: Complaint Handling Procedure
Step 1 – Filing a Complaint: The customer submits a complaint regarding services or unresolved rights to Allasiaconnect.com using one of the methods listed above.
Step 2 – Receiving and Reviewing the Complaint: Allasiaconnect.com will receive the complaint and proceed to verify the information.
Step 3 – Responding to the Customer: Allasiaconnect.com will provide the complaint handling results to the customer within 03 working days from the date the verification and review process is completed.
Allasiaconnect.com will make every effort to verify information and resolve complaints quickly and effectively to protect customer benefits. If the issue lies beyond the authority or capacity of Allasiaconnect.com, we will request the customer to submit the dispute to the competent state authorities for legal resolution.